Return policy

Return policy

1.What should I do if after receiving the goods I find that it does not correspond to what I ordered?

If by any chance we have sent you a product that is different in type, size or material from what you ordered from our online store, you can contact us as soon as possible by e-mail office@primohome.eu or by phone 00359 888661722 so that we can arrange the sending of the right product to you.

The transport costs for returning the wrong product to us in such cases will be at our expense.

2. In what period after the delivery can I return a product?

14 days from the  receipt of the product.

3. Can I replace a product that was purchased from the online store  primohome.eu?

Yes, you can replace an item purchased from our website within 14 days of receiving the shipment. If you want to replace a product from your order, please contact us at e-mail office@primohome.eu or by phone 00359 888661722 so that we can arrange the sending of the new item to you.

4. Can I return goods purchased from the site primohome.eu?

The goods *, which are purchased from the site primohome.eu can be returned within 14 days after receipt. The transport costs for returning the product should be covered by the customer.

* Exceptions are handmade merino blankets and pillows, which cannot be a SUBJECT of return and replacement if they meet the order requirenment -  the  color and size are as chosen by the customer.

5. What are the conditions for returning goods from primohome.eu?

The goods purchased from the online store primohome.eu can be returned if the following requirements are met:

• you have kept the original packaging (carton and transport bag) and the labels attached to the product the labels have NOT been removed from the product
• the integrity of the product is preserved,
• the commercial look of the goods is not disturbed, i.e. it must be as  it was received not used, washed or ironed.

  If the product is part of a set, ie there are accessories to it, they must be returned together with the main product - also in good condition. Also, if you have received a gift with the product, you must return the gift when returning the product.

6. When will my money be refunded?

Once we receive the returned goods and if we find that all the above conditions of our return policy are met, we will refund the paid amount within 7 working days. The refund of the purchase value is made by a bank transfer. For this purpose, the client needs to provide his/her bank details to the email of the company office@primohome.eu