Privacy Policy

Privacy Policy


We at Primo Home respect your privacy and take responsibility for protecting the personal information you provide to us. This is why we  we present you the principles that shape our privacy policy below.

Carrying out its activity, PRIMO HOME EOOD, PRIMO HOME EOOD, UIC 205124790. Address of management - Ruse, 3 Dimitar Atanasov Str., Ent. 1, fl. 4, ap. 23, processes information, which contains also personal data.

This website is owned by PRIMO HOME LTD. When processing personal data, PRIMO HOME complies with the laws and regulations applicable in Bulgaria in relation to the protection of personal data, including, but not limited to, Regulation (EU) 2016/679 (the “Regulation”).

As data administrators, we want to inform you about how we process your data and what your rights are. This is exactly what we have described in this Policy.

The protection of your personal data is extremely important to us. PRIMO HOME does not sell your data to third parties.


Personal data is any information related to an identified or identifiable natural person (such as electronic address, name, age,birthday date, phone number etc.).


Primo Home collects, uses, stores and processes your personal data which the company needs to sell the goods and organized their delivery. The provision of this data is voluntary. Your data is used to manage your account on our website and manage your orders. They can also be used for statistical purposes to improve the services offered by Primo Home.

We provide you with information on exactly what types of personal information will be used by Primo Home and how they will be used.

Each time you open our website and the various menus on it, we receive information in the form of an information protocol with the following data:

- the website that referred you to us

- IP-address

- date and duration of access;

- consumer’s request;

- the amount of data transferred;

- information about the browser and the operating system you are using;

- geo location.


- To create an account in our online store, to control access:

E-mail address; name, surname, phone number, address, town, postal code, country, district.

- For orders and / or contract for delivery of products: two names, e-mail address, contact phone, country, delivery address;

- To subscribe to the newsletter: two names,  e-mail address

- When inquiring in the contact form - name, e-mail address, contact phone;

- For issueing and processing an invoice – Your name, payment address, delivery address, email, payment method used, paid amount, ordered products and the purchase date.

 It is also possible to request personal data, which are obligatory, in accordance with the normative procedure;


- Online store management

- The data provided by you are used for the fulfillment of your order based on the agreement given by you when placing your order.

- Legal obligation for accounting and invoicing of sales

- Activities for managing your profile on our website

- Data related to the control of access to you, based on your given agreement.

The personal information we collect serves to inform you about our new products and upcoming promotions, as well as to improve our content and advertising.


PRIMO HOME uses cookies.

What are cookies?

Cookies are small pieces of information that are sent to your browser by a web server and stored on your device. They allow the server to collect information from the browser so that re-entry can be avoided when you return to the site or go from one page to another. There are two types of cookies - permanent and temporary or "session" cookies. Persistent cookies are stored as a file on your computer or mobile device for a long time. Session cookies are temporarily placed on your computer when you visit our website, and disappear when you choose to log out, thus not being stored permanently on your device. Cookies on websites improve their usability. Cookies cannot harm your files or increase the risk of viruses on your computer.

Our site uses the following cookies:

Mandatory cookies

These cookies are strictly necessary in order not to disrupt the functionality of the website. Such cookies are used to establish the authenticity of our users when they authenticate themselves with their username / e-mail and password and we show them the exact information related exactly and exclusively to them, as well as to maintain the security of the services. These cookies also allow you to move between the individual pages of our site without the need to log in each time you select each menu.

Third party cookies

Third-party cookies - Google Analytics - are also used to generate site traffic statistics. These cookies are managed by the respective sites and are not controlled by us. They can be turned off using the general settings of your browser or by following the instructions provided by Google Analytics at the following address:

YouTube cookies are also used to properly display video content on the site.

How can you control cookies?

You can choose whether to accept cookies or not. If you want to know when your computer receives a cookie, you can set your browser to notify you. This allows you to accept or reject a cookie. Your computer can be set to reject all cookies. If you want to know how to do this, visit Please note that changes to your browser that disable the cookie feature will prevent parts of our site from functioning properly, mainly affecting the login feature in the client area.


Your entry into social networks such as Facebook, YouTube, Google +, Twitter and others, provides separate registration and acceptance of the general public. PRIMO HOME is not responsible for the protection of your personal data when accepting these general terms, it is in your interest to familiarize yourself with the general terms of privacy of all sites outside

VIII. Facebook

PRIMO HOME uses the Social Plugins of the social network, which is maintained by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. ("Facebook").

Plugins are recognized by Facebook logos (white "f" on a blue background or "raised thumb") or are awarded the "Facebook Social Plugin".

When you access a web page, your browser immediately connects directly to Facebook's servers. The content of this Plugin will be transmitted directly from Facebook to your browser, which will link it to the website. PRIMO HOME cannot affect the amount of data that Facebook collects using these Plugins. Therefore, through the following link we inform you only about what we know

By connecting to these Plugins, Facebook receives information that our respective website or platform has been visited. If you have logged in to your Facebook account, Facebook may credit you with this visit. If you interact with these Plugins, e.g. click the "Like" button or write a comment, the relevant information will be immediately transferred from your browser to Facebook and will be saved there. If you are not registered on Facebook, there is still a possibility for Facebook to understand your IP address and save it.

We do not know the scope of the data and the purposes for which it is collected, as well as how it is used by Facebook. For information about your rights and configuration options to protect your personal information, please contact Facebook Inc. or follow Facebook's privacy guidelines.

With Add-ons you can block Facebook-Social-Plugins for your browser, using for example "Facebook Blocker".

IX. Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses the so-called cookies, which are text files stored on your computer, which makes it possible for users to analyze the use of the site. Information about the use of this site obtained through cookies is usually transmitted and stored by Google on servers in the United States. At the discretion of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate the IP address submitted by your browser through Google Analytics with any other data held by Google.

You can prevent the collection of information obtained through cookies and related to the use of the site by you (including IP address) by Google, as well as the processing of this data by Google by downloading and installing the browser plugin located at the following Internet address: Please note that the use of the browser plug-in is restricted to the respective browser and the respective computer and cannot be deleted after installation in order to keep Google Analytics disabled. You can find Google's privacy policy at

You can also turn off data collection from Google Analytics by clicking on the following link. An Opt-Out-Cookie will be created on your computer, which prevents future collection of your data when you visit this site.

X. Google AdWords

This website uses Google AdWords, a remarketing and behavioral targeting service provided by Google. With this service, the advertising activity of is connected to the Adwords advertising network through "cookies" (see information about cookies here). PRIMO HOME does not identify or collect user data through Google AdWords. You can opt out of advertising through Google AdWords

XI. Disclosure of your personal data

In certain cases, PRIMO HOME may provide certain personal information to partners - subcontractors, who work with us, and provide information to them. Personal information will be shared by us only for the purpose of improving our products, services and advertising; it will not be shared with third parties for technical and marketing purposes.

In cases where PRIMO HOME shares information about You with third party suppliers, the company has techniques in place to ensure that they provide a level of protection. Your data is considered confidential and for our partners.

It may be necessary - by law, in court, in litigation and / or at the request of public or governmental authorities inside or outside your country of location- PRIMO HOME to disclose your personal information. It is also possible to provide information about You, if we find it neseccary and relevant for the purposes of national security, legal or other issues of public importance.

It is also possible to provide information about you, if we find that such information is reasonably necessary for the application of our rights or policies or for protecting our users.

In addition, in case of reorganization, merger or sale, it is possible to transfer any and all collected personal information of the respective third party.

ХII. Transfer to third countries.

Primo Home does not generally transfer your data to third countries outside the European Union

ХIII. Protection of personal information.

Primo Home takes the necessary technical, administrative or physical measures - to protect your personal information from theft, loss or misuse, as well as from unauthorized access, disclosure, alteration or destruction.

When you post in forums, chat rooms or services on social networks, the personal information you share is visible to other users and may be available. You are responsible for the personal information you choose to provide in these cases.

Primo Home employees are obliged to protect your information, as well as to observe the applicable organizational and technical measures for its protection. The access of Primo Home employees to your data is limited to the extent necessary to perform their duties.

In cases where PRIMO HOME shares information about you with third parties - suppliers of Primo Home, there are mechanisms  used to assure that they provide  data protection level in accordance with the agreed on standard in this regard.   

XIV. Storage of personal information.

We will keep your personal information for a period of time necessary to meet the objectives set out in the current   "Privacy Policy" except the cases when the  law requires that we keep it for a longer period. Depending on the type of data and the purposes for which the data is collected, a retention period is determined, with the expiration of which the information is deleted.

XV. Your rights in relation to your data.

- You have the right to check the accuracy, completeness and timeliness of your contact information by accessing your profile on the Internet page of the website;

- You have the right to access your personal data processed by PRIMO HOME;

- You have the right to request the performance of appropriate copying, deletion or blocking of your personal data;

- You have the right to data transfer in a typed, widely used and machine-readable format;

- You have the right to object   the processing of your personal data, when there are legal reasons for this;

- You have the  right to refuse the processing of personal data for the purposes of receiving an e-newsletter and other marketing communications ;

- You have the right to appeal to the Commission for the Protection of Personal Data, if you believe that your data protection rights have been violated.

If you want to exercise your rights or refuse to receive the e-newsletter and other marketing communications, you can contact us by filling in the Request Form or sending an еmаіl to

We may refuse to process applications we may process requests that are repeated unreasonably, require disproportionate technical efforts, threaten  the confidentiality of other users, requests that are extremely impractical, or to which, by law, no access is required.

Exercise of your rights, when they are not repetitive and unreasonable, is not a subject to the payment of any fees.


We do not collect personal information from children under the age of 16. If we find that we have collected personal information of a child under the age of 16, we will take neseccary actions  to delete the information as soon as possible. If the parents and / or the legal representatives of the children find out that the children under their supervision have provided us with any data, they are kindly asked to contact us and we will delete the information as soon as possible.

XVII. Validity and updating of the policy.

It is possible that we periodically update our "Privacy Policy". In case of any change in the current policy, a message will be published on our website, as well as the current "Privacy Policy".

XVIII. Contact details.

If you would like to ask us questions related to the current policy or protection of personal data, please contact us at:

Our partners
  • Stella Artois uses cookies. By using this site, you accept the use of cookies.    Learn more >>